Shipping

U.S. Shipping

We offer complimentary standard shipping on all U.S. orders.

Once your order has been processed and is on its way, you'll receive a shipping confirmation email with tracking information.

Delivery timing may vary depending on your location, carrier operations, weather, holidays, and other circumstances outside our control.

Order Processing

We work to get orders out as quickly as possible.

You'll receive an order confirmation after your purchase and a separate shipping confirmation with tracking information once your order has been handed off to the carrier.

Tracking Your Order

Once your order ships, we'll email you a tracking link so you can follow its progress.

Please allow a little time for tracking information to update after your shipping confirmation is sent.

Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error, email us at hello@neonpalm.co as soon as possible. We'll do our best to help, but once an order has entered fulfillment or shipped, we may not be able to make changes.

NEON PALM is not responsible for delays, losses, or additional costs resulting from an incorrect or incomplete shipping address provided at checkout.

Lost, Damaged, or Incorrectly Delivered Packages

If your package appears lost, arrives damaged, or was delivered incorrectly, please contact us promptly at hello@neonpalm.co with your order number.

We'll work with our fulfillment and shipping partners to review the issue and help determine next steps.

Preorders

If you purchase a preorder item, the estimated shipping or delivery window shown on the product page is an estimate rather than a guaranteed date.

Production and delivery timing can occasionally shift. If there is a material delay, we'll communicate it using the contact information associated with your order.

For more information about preorder cancellations, returns, and exchanges, please see our Returns + Exchanges Policy.

International Shipping

At this time, NEON PALM ships within the United States only.

Questions?

If you have any questions about your order or shipment, email us at hello@neonpalm.co, and we'll be happy to help.