Returns & Exchanges
Returns
We accept return requests for eligible items within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- Free from stains, odors, makeup, deodorant, or other signs of wear
- Unaltered and undamaged
- Returned in their original condition and packaging
- Submitted through our return process before being sent back
Items that do not meet these conditions may not be eligible for a refund.
To start a return or exchange, email us at hello@neonpalm.co with your order number, and we'll take care of the rest.
Exchanges
Need a different size or length? We offer one complimentary size or length exchange per order, subject to availability.
To request an exchange, email hello@neonpalm.co with your order number and the size or length you'd like instead.
If your preferred size or length is unavailable, we'll help you with a return instead.
If you're unsure about sizing before ordering, our Size + Fit Guide can help, or email us at hello@neonpalm.co and we'll help you choose.
Return Shipping
For standard returns, a $5 return shipping fee will be deducted from your refund.
Original shipping charges are non-refundable.
Return shipping fees are waived if your item arrived damaged, defective, incorrect, or there was another NEON PALM fulfillment error.
Refunds
Once your return is received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original form of payment.
Please allow several business days for the refund to appear after it has been processed. Your bank or credit-card provider may require additional time to post the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or there is another fulfillment issue, please contact us at hello@neonpalm.co within 7 days of delivery with your order number and a photo of the issue.
We'll make it right, and any applicable return shipping fee will be waived.
Final Sale Items
Discount codes alone do not make an item final sale.
The following items are not eligible for return or exchange unless otherwise required by law:
- Gift cards
- Items clearly marked Final Sale
- Sample-sale merchandise
- Promotional gifts
- Personalized or altered products
Preorders
Preorder windows are open for a limited time. You can cancel your preorder for a full refund any time before the window closes.
Once the window closes, your order goes into production and can no longer be canceled. Our standard 30-day return policy applies from the day it's delivered.
We'll always show you the pre-order close deadline and the estimated delivery window on the product page before you order.
Questions?
Fit can be personal, especially with a jumpsuit.
If you have any questions about sizing, length, returns, or exchanges, email us at hello@neonpalm.co. We're happy to help.