NEON PALM
Frequently Asked Questions
Answers to the questions we hear most. Still stuck? Email us and a real person will reply.
About NEON PALM
What is NEON PALM?
NEON PALM is a modern essentials brand for women with full lives.
We create versatile, thoughtfully designed pieces that make getting dressed simpler. Our goal is to help women make fewer decisions, own fewer pieces they truly rely on, and have more time for what matters most.
What are modern essentials?
Modern essentials are versatile, well-designed pieces made to work across more of your day.
For NEON PALM, that means clothing that feels polished enough for work, easy enough for everyday life, and considered enough to wear again and again.
Rather than building a closet around more options, we believe in fewer, better pieces that do more.
Who is NEON PALM for?
NEON PALM is designed for women whose days move across work, family, errands, travel, dinners, meetings, and everything in between.
Our pieces are made for women who want to feel polished without spending more time thinking about what to wear.
What makes NEON PALM different?
NEON PALM is built around one simple idea: one decision, done.
We focus on versatile pieces that can move across multiple parts of your day, rather than clothing designed for a single occasion.
Our approach is centered on simplicity, versatility, thoughtful fit, and fewer, better purchases.
Why did NEON PALM start with a jumpsuit?
A jumpsuit is the ultimate one-decision outfit.
The Ginger was designed to remove the need to coordinate a top and bottom while still feeling polished, intentional, and easy to wear across different parts of the day.
The Ginger
What is The Ginger?
The Ginger is NEON PALM's first modern essential: a polished black jumpsuit designed to take you through the whole day.
It combines a close, structured fit through the top and waist with stretch through the body, an easy straight leg, deep pockets, and three inseam lengths.
It was designed to be the kind of piece you can put on once and feel done.
What is The Ginger made from?
The Ginger is made from our substantial stretch crepe: 70% viscose, 27% nylon, and 3% spandex.
It's designed to have structure, stretch, and enough weight to hold its shape throughout the day.
How does The Ginger fit?
The Ginger is designed with a close, polished fit through the shoulders and upper body, a defined waist, and an easy straight leg.
We recommend starting with your usual size. If you're between sizes, fuller through the hip, or prefer a little more room through the waist and hips, we recommend sizing up.
For full measurements and length guidance, see our Size + Fit Guide.
What length should I choose?
The Ginger comes in three inseam lengths:
- Petite: 25.5"
- Regular: 27.5"
- Long: 29.5"
As a general starting point:
- Petite works well for many women 5'1" and under
- Regular works well for many women 5'2"–5'6"
- Long works well for many women 5'7" and up
Height is only a guide. Your ideal length will also depend on your proportions and how you like your pants to hit.
Why does the zipper feel a little resistant at the waist?
The Ginger has a hidden zipper to keep the silhouette clean and polished.
Because the zipper passes through the waistband seam, you may feel a little resistance at that point. A firm, steady pull is completely normal with an invisible zipper.
How should I care for The Ginger?
The Ginger is designed to be easy to live in and machine washable.
For best results, follow the care instructions included with your garment.
Where is The Ginger made?
The Ginger is made in Portugal.
Orders, shipping & returns
Do you offer free shipping?
We do not, we offer a flat $10 shipping fee on all U.S. orders.
For more information, see our Shipping page.
What is your return policy?
We accept return requests for eligible items within 30 days of delivery.
Standard returns have a $5 return shipping fee, which is deducted from your refund. Original shipping charges are non-refundable.
Items must be unworn, unwashed, unaltered, undamaged, and returned in their original condition.
For full details, see our Returns + Exchanges policy.
Do you offer exchanges?
Yes. We offer one complimentary size or length exchange per order, subject to availability.
If the size or length you want is unavailable, we'll help you with a return instead.
Do you ship internationally?
At launch, NEON PALM ships within the United States only. But stay tuned friends.
How do preorders work?
Some NEON PALM products may be available for preorder.
When you purchase a preorder item, you're reserving a product that is not yet ready to ship. The estimated shipping or delivery window shown on the product page is an estimate and may shift due to production or delivery timing.
Preorders may be canceled for a full refund before they enter final fulfillment processing. Once a preorder has entered fulfillment or shipped, our standard Returns + Exchanges policy applies.
